File transfer to another company not working

I am facing an Error 404 (Web inspect) when I want to transfer. Does anyone know how to resolve this?

Hi there,

Thanks for flagging. Please let me confirm what you’re trying to do first. I think you followed the steps as shown in this article: Am I understanding correctly?

Could you please try again after some time? If you keep seeing the same error, please feel free to contact our support team via this form: