File screen all grey

Even when I do this the screen stays grey. When I see the preview of It on my Home Screen I can see it normally, it’s just when I open the file it is grey

thank you

Hey Claudia, sorry to hear you are having issue with your Figma file!

In order to troubleshoot, can you reply to these questions?

• Is this happening in your desktop app, browser or both?
• Can you check and confirm if you see the same problem in any other browsers you have on your computer? Our supported browsers are Chrome, Firefox, Safari and Edge.
• If it’s just happening in one space does clearing the cache there help? For a browser you can find this under ‘Clear history’, ‘Clear browsing data’ or similar and if you use the Desktop app, here’s how to clear the desktop app cache on a Mac:

1. Quit the Figma desktop app
2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile}
3. Try opening the desktop app again

And here’s how to clear the desktop app cache on Windows:

1. Close the Figma desktop app
2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
4. Launch the desktop app again

And, if these workarounds don’t still help, please re-download the desktop from the downloads page, this should fix the issue: https://help.figma.com/hc/en-us/articles/360039823654-Download-the-Figma-desktop-app

Let me know if this helps!

i had the same issue and clearing browsing data did help me, thank you

Glad to hear it works on your end. Thanks for letting us know!