We are honestly looking to stop using Figma. The lack of Ethics they have is extremely annoying, the system is armed to deceive companies and unsuspectingly add charges. Additionally the user experience to remove accounts or have the control to add new users and members is horrifying. They just don’t want you to get to the area needed to unsubscribe plans. lousy figma. Horrible practices. evolve.
So sorry for the poor experience! The email associated with your username doesn’t look associated with a Figma account, and it hasn’t reached out to our support team either. We’d be happy to help make things right!
Please reach out to the support team directly via this form for help: Billing and account form →