Figma added a monthly design seat - how do i stop that?

I just got an email saying they had added a monthly design seat that I don’t need, and I can’t find any contact details to cancel this unwanted upgrade

Hey @Michael_Nolan, thank you for reaching out!

This usually happens because there are added seats outside the original annual agreement.

You can downgrade people to a free seat at any time during your billing cycle.

  1. From the file browser, click Screenshot 2024-07-10 at 15.53.45 Admin.
  2. Select the Members tab.
  3. From the dropdown menu next to someone’s Design or FigJam seat, change the seat type to Viewer-restricted.

As a professional team admin or owner you can manage who can edit team files and manage who will be billed to the team’s subscription.

From the Members tab of your team page, set the “Design role” filter to Full to display all billed users. From there you can downgrade any Full seat to “Viewer - restricted” on Figma Design files. Repeat this step with the FigJam role filter if you want to prevent this user from editing FigJam files as well.

Restricted viewers will no longer be able to edit any files belonging to the team, and will be removed from all future invoices unless explicitly re-upgraded to a full seat role by a team admin. Note that full seats for Figma Design and FigJam are managed independently – to remove a user from the team’s subscription altogether, both roles will need to be downgraded.

For more information, check out our Help Center: Roles and permissions in teams.

Please let me know if you have any further questions.

Thanks - that seems to have fixed it. Any ideas how Figma just added a monthly subscription without me asking for it? Just don’t want it to happen again…

Hey @Michael_Nolan, I do understand that this is frustrating!

To prevent people from being able to upgrade to a paid seat without asking for permission, you can change the default seat type to viewer-restricted. This way, people with a viewer-restricted seat need to ask for approval when they want to upgrade their seat in a particular product.

Here’s how to change the default seat type so all new users start with a viewer-restricted seat:

Only a team admin can change the default seat type.

  1. From the file browser, click Admin.
  2. Click the Settings tab.
  3. Select default seat types for both Figma design and FigJam using the fields.
  4. Select Save to apply your changes.

I’d recommend checking out this Help Center article on How do people get a paid seat?

You can keep track of who is upgrading and when, get notified every time someone upgrades to a paid seat.

Please let me know if you have any further questions.