Failed payment: redirect to payment info

Every time I attempt to upgrade to a professional plan after I input my billing details and hit “review and confirm payment,” it just sends me back to the billing info page again no matter how many times I try
any help, please?

Hey @Bright_Vision – apologies if the billing process is causing disruptions on your end.

This can’t be addressed on the forum, as the solution would be dependent on information that would be tied to your individual billing.

Please file a ticket here (if you haven’t already), and someone on support will help figure out what’s going on: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215

I’ll be closing this topic, but feel free to create a new one if you have questions outside of billing :smile: