education plan denial

recently my new enrolled classes were denied the Educational plan registration, even though I personally make sure they all fill the form just the same as always, and we upload a proof of registration given to each of them personally by the college. was there any change in the terms or something changed in the required specifications?
I used Educational plan for creating a team for each class, delivering them educational material in projects and using shared project for sharing all the classes works together. what did I do wrong or is there something new to consider?

Hi @AmitB, Thank you for reaching out to us about this issue. Sorry to hear that your students’ applications for the education plan were denied.

Also, we are grateful for your efforts in assisting your students with the application process.

I’ve noticed that your previous ticket in our system has been closed. I’m going to reach out to our support team and ensure someone will follow up on the ticket for you.

Our specialist be in touch to assist this matter for you. If you don’t hear back after some time, please let us know.

Thank you again for contacting us!