Editors account not yet upgraded

I purchase the 1 year professional subscription. I added one account for editors section. now that editors account not yet upgraded. which way the editors get move to professional plan.

Hey @Sravan_Kumar - you’ll need to have a conversation with our support team on this one. Any issues related to your account or billing info will have to be addressed via email (for security reasons + protect your personal information).

Please email them using this form, and someone can take a look at what’s going on with your seating: Billing and account form →

Will be closing this topic and marking this reply as the solution for visibility.