Copy as PNG...Pasted PNG has black background not transparency

1. Describe the bug/issue you’re running into?

FigJam allows the user to select items, right click and ‘copy as PNG’

When this is pasted in to another program or document on DESKTOP, the transparency areas are not honoured and turn black. Suggest that FigJam should output a PDF.

2. Are you able to consistently reproduce it? If so what are the steps?

Select items, right click, copy as PNG
Open desktop program (e.g. Outlook, Word, Illustrator, Photoshop, InDesign)
Paste PNG

3. Share a screenshot, recording, console log, link to the file, etc.

4. Is the issue only happening in desktop app or a specific browser , or both?

Happens when copying PNG from FigJam to desktop program.

5. What OS/version and/or browser/version are you using?

You didn’t answer the last question which is crucial to help you. But I’m pretty sure you are on Windows. On Windows clipboard images don’t support transparency for some bizarre reason, so it’s an issue with Windows, not FigJam.

Hi @Gleb …Thanks for the response.

My apologies for missing the final question, yes I am on a Windows based machine.

I would argue that yes, this IS a FigJam issue. I am sure there are many of your users who are on Windows! It is frustrating that a very useful tool is not viable to use. There are times when we are going to have to share work with stakeholders in a printed format or in an email or a presentation.

I can paste the image in to online programs (e.g. word our outlook online) and preserve the transparency…HOWEVER, the resolution is very poor. Again I suggest that it should be possible to export to a PDF (like Mural) so that this feature is usable across all operating systems and in a usable resolution.

I was referring to the original question about the black background “bug”. As for your feedback on the lack of the ability to export, you can add your ideas and vote here: Export FigJam to PDF/Other formats

Instead of using “Copy as PNG”, export the image. Export tab is located on top right corner just below the share button.

1 Like

Export doesn’t work either. It only exports one item out of the selection. I’m trying to create a PNG from a number of selected items. It works with fewer items. It seems there’s a limit to the number of items you can select and then COPY AS PNG. It’s a shame.

Happening to me too, I’m using figma from chrome + windows but I’ve done it yesterday a dozen times and worked fine but today I’m getting black background every time I try, exporting works though.