> Пожалуйста, ищите существующие темы перед отправкой сообщений! Для поиска нажмите 
в правом верхнем углу.
Hello @kolpakovaalina0211, Thank you for contacting us. It seems that you are experiencing an error when trying to access Figma.
In that case, to troubleshoot this issue, please try the following steps.
- Are you encountering this problem on all supported browsers (such as Chrome, Safari, Firefox, etc.) or just on the desktop app?
- Have you tried accessing Figma from a different network? For example, you could use a mobile hotspot to see if the problem persists.
If the issue is only occurring on the desktop app, try clearing the app cache to see if that helps.
If switching networks resolves the problem, it may be related to your current network’s settings. In that case, we recommend reaching out to your IT team for further assistance.
Sometimes, connection problems like this can be caused by network security applications, such as VPNs, that may block traffic to our servers. For more detailed guidance, please refer to the following resources:
If the problem continues even after you have completed these steps, please consider contacting our support team for further help using this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When contact support, please include the following information:
- Your Figma account email
- Troubleshooting steps you tried
- Quick recording of reproduces the issue
- Send the Figma desktop app debug logs or Export console logs for that recording
I appreciate your assistance and cooperation!
Thanks again for reaching out.