I have been charged 15$ for each person I shared my file to. I have an annual account and I received an invoice for this for the past month’s activities.
I’ve been using Figma only since February and I’m still just learning how to do things here. And not one person online talks about how sharing access to files is a charged service.
I cannot afford to pay for this charge right now. I will have to look for an alternative service or create a different account and try to manage with that somehow. I have sent an email to support requesting that the fee be wavered.
Nowhere in the app or online did it say this? And nor did it alert me while I was sharing the file that I would be charged for this. This is not at all transparent and super shady.
I haven’t gotten any reply from Figma support regarding what can be done for this. I am yet to pay the fee because I simply cannot afford it and Figma is basically holding all my work hostage. I don’t know what to do now.
Hi there! Sorry to hear this is happening. The support team replied you with all the details about your billing (they have adjusted your invoice for your information.) Please check your inbox. (Your ticket number is 1044876)
For people who may encounter the similar issue, this usually happens because there are added seats outside the original annual agreement.
As a reminder, Figma plans are tied to specific teams instead of to individual user accounts. This means that the team is responsible for paying for all editors invited to the team or invite to edit on resources within the team.
Here are a few resources where you can learn about managing seats and team permissions. Additionally, I recommend having an admin set up email notifications to receive an alert when a full seat is upgraded, as well. You can see more about notifications here.
If you’d like to prevent additional charges in the future, we recommend setting your user type to ‘Viewer-Restricted’ as the default. This will then require Admin approval for a user to be upgraded to a paid Full seat. Our Help Center provides instructions on how to do this.
This happened to our team too, quite a few times, and i agree, that it’s really not clear how it works.
Figma should give you a warning message AT LEAST when you send out editor links, AND give you an approval email BEFORE it starts automatically charging you.
Hey Kalin, I understand why it’s annoying. If you haven’t already, please get in touch with our support team for help correcting seat numbers & charges by filling out this form: https://help.figma.com/hc/en-us/requests/new
Had the same issue. That is just not a good way to do business. At least warn people that they will be charged but yeah i understand that you will get less money that way. i just hope you love customers more than sucking money out of them.