I have an exceptional case that I am trying to figure out, hope I find some helpful resource here to fix it. When I created Figma, I accessed using education account through University mail ID. After graduation, I changed the account to professional one but when I recently tried updating my University mail ID associated with the account to my personal mail ID due to University ID expiration; there is no way to change it despite following the Google SSO removal (Since it is a Gmail account). I also raised a support ticket but my mail ID has been flagged as a starter plan in mail response despite having a professional plan and I am unable to reach the respective team to get the issue sorted. If any of you have gone through a similar situation, I would be glad to hear your way of fixing this issue. Thanks!
Hi @anon57350420, I appreciate you taking the time to explain what’s going on. I completely understand why you’re concerned.
Just a quick question – are your University emails being automatically forwarded to your personal email?
If that’s the case, you might want to try resetting your password. This can often help you get around the Google SSO and log in directly, allowing you to update your email address in Figma to the one you prefer.
If that doesn’t do the trick, please let me know. I’m happy to create a support ticket for you so our team can get started on the process for manually updating your email address in your Figma account.
Hello @Junko3 thank you for reaching out, my University ID will be deactivated soon and opting for forwarding might take longer time for the university to process since I have less than 48 hours for deactivation.
Currently I’m in the process of switching my mail in all 3rd party applications, it would be great if you could help me in processing a ticket in fixing this issue manually through the support team. Thank you again!