Can't update from main

Every time I try to update from main I get this message: we have temporarily disabled merging this branch in order to make sure that data is merged properly. Please contact support to continue. I have contacted support but still haven’t received an answer.
This is creating a lot of trouble with different stakeholders and creating a new branch is not a solution, since I have all the version history saved in this branch.

Thank you,

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This is happening to my team as well. My teammate requested approval to merge, which I granted after poring through all of the changes and affected items. They merged the branch to find out that only one of their many changes actually merged. The rest didn’t update at all. We restored the branch to see what happened and everything looked correct. We tried updating from master to attempt another merge but received the same message. This is unacceptable and has affected our momentum. What is going on?