Can't select gif frame preview other than the first frame

I saw some past topics about this but no real fixes:

I can’t select any other frames of a gif as a preview other than the first frame.

All software is up to date.

Is there some other way to fix this?

Hey Lauren,

If you’re not able to select a GIF frame to display in the editor, it’s probably because your GIF hasn’t been fully loaded. We suggest trying to add again it into your file to see if it fully loads, before trying to choose a frame.