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Question

Can't open the assets preview after the Thursday's release

  • September 8, 2023
  • 4 replies
  • 301 views

Victor_Morales

Since yesterday can’t open the asset preview

This topic has been closed for replies.

4 replies

Ryan_52
Figmate
  • Technical Quality Specialist
  • 382 replies
  • September 8, 2023

Hi @Victor_Morales I checked this from my end but could not recreate the issue. Can you try reloading Figma and also clearing your cache to see if that helps.


Victor_Morales
  • Author
  • New Participant
  • 7 replies
  • September 8, 2023

Isn’t available them from browser either


Victor_Morales
  • Author
  • New Participant
  • 7 replies
  • September 8, 2023

is there a way to clear cache on Figma? I’ve tried with Terminal app but doesn’t fix it


Celine_
Figmate
  • Community Support
  • 3707 replies
  • September 11, 2023

Hi @Victor_Morales,

In order to clear cache in the browser:

and, on Figma desktop app:

Mac

Use the Terminal app to clear the cache.

  1. Quit the Figma desktop app.
  2. Open the Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile}
  3. Try opening the Figma desktop app again.

Windows

Run a command line from the Start menu.

  1. Close the Figma desktop app.
  2. Open the Start menu and paste the %APPDATA%\\Figma command. Press the Enter key to submit.
  3. In the window, delete the DesktopProfile folder.
  4. Launch the Figma desktop app again.

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