Can't login to Figma for the first time

[Dafr]

1. Describe the bug/issue you’re running into?
Can’t login to Figma with google and without

2. Are you able to consistently reproduce it? If so what are the steps?
yes

3. Share a screenshot, recording, console log, link to the file, etc.
This happens when trying with google…

This happens when trying without google…

4. Is the issue only happening in desktop app or a specific browser , or both?
Chrome and Mozilla

5. What OS/version and/or browser/version are you using?
win11 and latest browser versions

[ksn]

Hi @Dafr - sorry for any trouble with this! Since this is an account access issue, our support team will need assist you further via email.

If you haven’t yet, please file a ticket at this link: Billing and account form →

[Dafr]

Well i can log in in my mobile so i don’t think it’s an account issue

[dvaliao]

Hey @Dafr,

Can you try the solution listed here? Unable to get profile from google

[Dafr]

Sorry but i can’t see any help button/link on the desktop app

[Dafr]

Gyazo

[Dafr]

found it i clicked on logout then login and still don’t work

[Dafr]

Found the problem it comes from an desktop app called shelblock