Bug caused losing access to our project - Ticket created 9 days ago - 4 follow-ups - No Answer!

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1

Hello Figma Community,

I need urgent help with a folder access issue. After changing permissions, I lost access, and now no one, including the owner, can access it. This has blocked our team and halted our project.

I created the first ticket 9 days ago and have sent 4 follow-ups with no response.

Summary:

  • Changed folder permissions
  • Lost access
  • Entire team blocked

Impact: Our productivity and project timelines are severely affected.

Support Ticket Numbers: #1011460

Any advice or assistance to restore access would be greatly appreciated.

2

Hi @Ramy_Abadlia - my apologies in the delayed communication. I was able to locate your ticket, and reached out to the support team on your behalf. I will update here when I get more info on how to move forward.

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3

Hey @ksn - Thank you for the prompt response. Our team has been blocked from accessing the folder for over a week, which has significantly impacted our project. I appreciate your help in reaching out to the support team on my behalf. I’ll await further updates on how we can resolve the access issue.
Thanks again for your assistance!

4

@Ramy_Abadlia It’s my pleasure to help! It looks like you got escalated successfully, and one of our support team members is now working with you.

On behalf of both my team and support’s, thank you so much for being patient and understanding of this.

If I can help with anything further, please let me know. I’ll close this topic after the weekend if nothing else comes up :blush:

5

@ksn one of the support is already following up with me to solve this issue, I hope that we can get it fixed ASAP.