Hi I’m having some issue with PDF that I exported in Figma.
When I open pdf file with my computer ( with Acrobat ) it has no issue.
However when I try to open the same pdf file with my phone it crashes and whenever I scroll down the pages it bumps back up to the first page.
Do anyone know how to fix this problem?
+1 we have been exporting a 12 page PDF which works fine on desktop, but causes any mobile device app to crash, bar Adobe. I tried regenerating/exporting the PDF via Preview on Mac but it doesn’t solve it.
Hi there, sorry to hear you’re experiencing this issue.
@Jieon_Kim, I can see on the backend that the support team is waiting for your response to proceed with further investigation. Please reply to their email directly. Your ticket number is #1180888, and it will automatically reopen once you respond.
@Alex_M, I recommend reaching out to the support team directly to investigate the root cause of the issue with your exported file. You can submit a request here.
As an initial workaround, please try exporting a smaller PDF file to see if the issue persists. If you’ve already tried this and the problem continues, kindly provide the support team with the exported PDF file for further investigation. Additionally, make sure you’re using your Figma account when contacting the support team. Thank you!