Urgent Billing Issue: Unauthorized Seat Addition & Request to Cancel Charges on Invoice

Dear Figma Support Team,

I am writing to address a significant billing discrepancy on our latest invoice,

I am the Owner of the project/team [이바바바]. The current invoice reflects charges for three seats, but I have only authorized and require one seat (mine). The invoice includes an unexpected charge for two additional users.

Details of the Issue and Request:

1. Unauthorized Change: I confirm that I did not manually change or approve the addition of these two extra seats.

2. Users Affected: The seats that were unexpectedly added are registered under the accounts "dev" and "collab".

3. Action Requested: I request that you immediately cancel the charges for the two unauthorized seats ("dev" and "collab") on this invoice. The final invoice should only reflect charges for a single authorized seat (mine).

This is a recurring issue, as I experienced a similar problem with unauthorized charges previously. Due to these past billing errors, I intentionally made sure my primary bank card was not linked to this account.

I urge your team to promptly investigate why these seats were automatically added without owner approval and to revise the invoice immediately before payment is processed.

Please confirm the cancellation of the two unauthorized charges and provide the updated invoice as soon as possible.

Thank you for your immediate attention to this critical matter.